Privacy Policy

Shopping at Viavito is safe and secure

We guarantee that every online purchase you make from our store is a secure transaction. All orders are taken from you using the strongest available encryption technology.

This means that on any page of the website where you enter personal information such as credit card details, the information sent to us is encrypted to safeguard your details. (Encryption prevents other Internet users from accessing this information). We only accept orders that are placed using this technology. We do not store credit card details nor do we share customer details with any 3rd parties.

What information we hold about you and how we use it

If you have bought something from us we will store your email address, phone number and delivery & billing addresses. If you choose to deliver items to a third-party (such as a friend) we will have their name and address. Your credit / debit card details are passed to a secure and encrypted payment provider (PSL) for authorisation and stored on their server. This means your financial details cannot be accessed and are never divulged.

We gather this information to allow us to process and fulfill your order. Therefore we will have to disclose some of your information to third parties such as Royal Mail , UK Mail or other courier companies. We also maintain an order history of your purchases. This allows you and us to track your deliveries and review your past purchases.

We will also use your information to provide you with information about special features on our website or any of our special offers, services, products or information which we think may interest you. If you do not want to receive this information you may decline to do so at the time you place your order or at any time by sending an email to privacy@viavito.com or by clicking the unsubscribe link in any of our newsletters.

We may monitor website usage in order to help us develop the website and our services and may provide such aggregate information to third parties. These statistics will not include information that can be used to identify any individual and no personal information shall be retained or stored on our website.

If this business is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers and will be passed on to the new owners of the business. We never exchange, sell or otherwise give away your email address to other companies.

Updating your details

If any of the information that you have provided to Viavito changes, for example if you change your e-mail address, name or payment details or if you wish to cancel your registration, you can do so by sending an e-mail to privacy@viavito.com or by sending a letter to Viavito Ltd, 94 Cleveland Street, London W1T 6NW

Consent: By buying from this site, and therefore submitting personal information, you consent to the use of that information as outlined in this policy. If we change our Privacy Policy, we will post the changes on this page. Please check our website for any changes to this Privacy Policy.

At Viavito we are here to help. Whatever your question or query please let us know. We don’t want you worrying about something, when we could help solve it.

We welcome comments on any aspect of our service, and would be pleased to hear your views on how we’re doing.

So drop us an email: support@viavito.com